EP Event Services (EP) as operator of the bag drop facility reserves the right to refuse to accept any article (e.g. food perishables, toxic or flammable items).
In particular, EP will not accept prohibited articles, or articles the possession of which may constitute a criminal offence (i.e. weapons or drugs).
1 The bag drop facility will not accept animals.
2 You should be aware that utilising the bag drop facility may affect your arrival time at the point of entry. Whilst EP will endeavour to expedite your processing at the bag drop, you should be aware that there may be queues.
3 EP do not accept responsibility if you miss the start of the event. There will be no refund of tickets.
4 At the conclusion of the event you must return to the bag drop facility and present the unique QR code issued to retrieve your item. You should be aware that there may be queues at the bag drop when you attend to retrieve your bag.
5 In the unlikely event that you have lost the QR Code, EP are not obliged to return your bag without clear and sufficient proof of identity.
6 The bag drop facility will close two hours after the end of the event. Any bags not collected by that time will be securely stored by EP Data Services for up to one month from the date of the event. After this period, unclaimed items will be disposed of.
Enquiries regarding unclaimed items should be directed to EP Data Services on 01788 224120 or via email at info@epdataservices.com.
Neither EP nor the Stadium accepts responsibility for the return of any items not collected before the bag drop closes post-event. If an owner wishes to have their bag returned after this time, they are responsible for making the necessary arrangements and covering any associated costs.
A fee of £25 applies for the return of any bag within the UK. Bags will be sent via Royal Mail 2nd Class post. Alternatively, owners may arrange to collect their bag in person from the original drop-off location by appointment.
7 EP will use all reasonable endeavours to operate the bag drop as a safe and secure facility. However you are strongly advised not to carry valuable items in the bags you deposit at the bag drop and EP accepts no liability for loss or damage to items deposited with it.