EP Event Services (EP) as operator of the bag drop facility reserves the right to refuse to accept any article (e.g. food perishables, toxic or flammable items).
In particular, EP will not accept prohibited articles, or articles the possession of which may constitute a criminal offence (i.e. weapons or drugs).
1 The bag drop facility will not accept animals.
2 You should be aware that utilising the bag drop facility may affect your arrival time at the point of entry. Whilst EP will endeavour to expedite your processing at the bag drop, you should be aware that there may be queues.
3 EP do not accept responsibility if you miss the start of the event. There will be no refund of tickets.
4 At the conclusion of the event you must return to the bag drop facility and present the unique QR code issued to retrieve your item. You should be aware that there may be queues at the bag drop when you attend to retrieve your bag.
5 In the unlikely event that you have lost the QR Code, EP are not obliged to return your bag without clear and sufficient proof of identity.
6 The bag drop facility will close 2 hrs after the end of the event and any bags not claimed by that time will be kept safe by EP Data services for a maximum of 6 months and then they are disposed. Any enquiries about unclaimed items should be directed to EP Data Services 01788 224120 info@epdataservices.com. Neither EP nor the Stadium accepts responsibility for the return of items not claimed by the time the bag drop closes post event. Any arrangements, and associated costs to retrieve an unclaimed bag after closure of the bag drop post event shall be the responsibility of its owner.
7 EP will use all reasonable endeavours to operate the bag drop as a safe and secure facility. However you are strongly advised not to carry valuable items in the bags you deposit at the bag drop and EP accepts no liability for loss or damage to items deposited with it.